Privacy Policy

Last updated: October 23, 2025

1. Introduction

Bugzor ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our error tracking service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Name and email address
  • Password (encrypted)
  • Profile information (avatar, display name)
  • OAuth data (if you sign in with Google)

2.2 Error Data

When you use our service to track errors, we collect:

  • Error messages and stack traces
  • Request data (URLs, headers, user agents)
  • Application metadata (version, environment)
  • Performance metrics

2.3 Usage Information

We automatically collect:

  • IP addresses
  • Browser type and version
  • Device information
  • Usage patterns and feature interactions

3. How We Use Your Information

We use collected information to:

  • Provide and maintain our Service
  • Process your transactions and manage your account
  • Send you service-related notifications
  • Improve and optimize our Service
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

4. Email Communications

4.1 Site Notifications (Essential)

We send essential transactional emails that cannot be unsubscribed from:

  • Password reset requests
  • Team invitations
  • Security alerts
  • Critical service announcements

4.2 News & Feature Updates (Optional)

With your consent, we may send marketing emails about:

  • New features and product updates
  • Best practices and tips
  • Company news

You can unsubscribe from marketing emails at any time using the unsubscribe link in each email or by updating your preferences in your account settings.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

5.1 Service Providers

  • AWS (Amazon Web Services): Cloud hosting and email delivery (AWS SES)
  • Email Service: We use Amazon SES in the ap-southeast-1 region to send emails

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal processes.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Encrypted password storage (bcrypt)
  • Regular security assessments
  • Access controls and authentication

7. Data Retention

We retain your information for as long as:

  • Your account is active
  • Needed to provide our services
  • Required by law or for legitimate business purposes

You can request deletion of your account and associated data by contacting us.

8. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct your information
  • Deletion: Request deletion of your account and data
  • Export: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at [email protected].

9. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your session
  • Remember your preferences
  • Analyze usage patterns

You can control cookies through your browser settings.

10. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect information from children under 13.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

13. GDPR Compliance

For users in the European Economic Area (EEA):

  • We process data based on consent, contract performance, or legitimate interests
  • You have additional rights under GDPR including data portability and the right to object to processing
  • You can lodge complaints with your local data protection authority

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Continued use after changes constitutes acceptance.

15. Contact Us

For privacy-related questions or requests, contact us at:

Email: [email protected]

General: [email protected]

Website: https://bugzor.com

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